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Managed Retainers

Our Managed Retainer Service (MRS) provides a bespoke blend of services, delivered on demand and cost effectively, that ensures our clients Microsoft Dynamics 365, Power Platform, and Umbraco CMS technology investments continue to adapt and improve as their organisations evolve. 

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Continue to Evolve

Managed Retainer Service

Digital transformation is a journey – not a destination. Our Managed Retainer Service (MRS) provides the framework for that journey. We deliver a bespoke blend of roadmap planning, requirements analysis, project management, and software development services to deliver ongoing improvements to our client systems.

Delivered via pre-booked resources and pre-agreed delivery schedules, you'll have access to all the technical, analytical, and creative resources you need to ensure your projects are delivered on time, and your internal stakeholders are kept happy. 

Giving you the Edge

Whether we're working alongside your internal teams, or delivering as your dedicated virtual team, we're here to help you ensure the regular, timely, and high-quality delivery of ongoing projects across Dynamics 365, the Power Platform, and Umbraco CMS systems.

A managed retainer with Wattle ensures you have pre-booked access to a range of business analysis, technical, and creative expertise, managed for you by your dedicated Wattle Delivery Manager, to deliver on your organisations ever evolving needs.

Resource Allocation

Dedicated resource, agreed for the duration of the MRS, are allocated to quarterly delivery schedules containing a pre-agreed number of resource days that are allotted on a quarterly basis.

Sprint Planning

Requirements are clearly defined during discovery and planning, with agreed deliverables and timeframes, along with user stories, and sprint and product backlogs in Azure DevOps.

Sprint Cycle

Daily scrums commence and development increments and features are delivered, followed by sprint reviews and retrospectives with client product owners.

Regular Deployments

On the completion of the quarterly sprint cycle deliverables are showcased to client product owners and, with all acceptance criteria satisfied, the deliverables are deployed to live.

Managed Retainer Portal

Your organisation will have access anytime, anywhere to our comprehensive Managed Retainer Portal.

Remain fully informed, at all times, about your managed retainer with Wattle.

  • Login anytime, anywhere for complete transparency.
  • Review project status reports so you are always up to date
  • Collaborate on requirements definition and sprint planning.
  • Keep an eagle eye on action, decision, and RAID logs.
  • Run the rule over wireframes and high-definition designs. 
  • Chat live with your Wattle Delivery Manager via Teams.

Developing your Existing Systems

Already using solutions like the Umbraco CMS, Dynamics 365 CRM, and the Power Platform, and looking for a new development or support partner?

No problem - Wattle is highly experienced in assuming the ongoing development and support of these systems. Our comprehensive onboarding and systems analysis process will ensure you can comfortably exit your existing supplier relationship with minimal stress or business as usual interruption.

We approach the onboarding process with an initial phase of discovery, to familiarise ourselves with your systems, strategies, and business objectives, followed by a full technical analysis of the your website CMS or CRM system. As part of the process, Wattle will handle all contact with your existing supplier to ensure a smooth transition.


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