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OUTSTANDING MEMBER EXPERIENCES DEVELOPED BY MEMBERSHIP EXPERTS

Discover our unique approach to digital transformation for membership organisations. Accelerate your journey with our proven mix of technical skills and membership expertise, a flexible technology platform based upon proven Microsoft solutions, and an optimised framework of membership management specific features.

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MEMBERSHIP EXPERIENCE PLATFORM INTRODUCING MEMEX

MemEx delivers unrivalled end to end membership management through a suite of membership 'accelerators' designed to meet the specific needs of membership organisations.

Built on two of the sectors most popular cloud technologies, Umbraco's website CMS and Microsoft's Dynamics 365 CRM, MemEx provides a single seamlessly integrated technology foundation to underpin your transformation programme.

Develop a membership management solution as unique as your organisation with our advanced customisation and development options.

DELIVERING DIGITAL MEMBERSHIP TRANSFORMATION WITH MEMEX


ACQUIRE

Accelerate membership acquisition with stunning website design and engaging online user
journeys across multiple devices.

ACCELERATE MEMBER ACQUISITION

ENGAGING ONLINE USER EXPERIENCES 

  • Accurately identify potential members online and
    promote the benefits of membership via automated Omnichannel marketing campaigns
  • Optimise the membership application journey to
    increase online conversions.

ENGAGE

Drive deeper member engagement through intuitive online experiences, personalised content and a feature rich self-service member portal.

DRIVE DEEPER ENGAGEMENT

SELF-SERVICE MEMBER PORTALS

  • Deliver rich and valuable membership experiences via a comprehensive member portal designed around the needs of your members.
  • Enable Members self-serve and renew and upgrade online, book onto your events, sign up for professional qualifications, take part in forum discussions and consume personalised content based on their interests. 

RETAIN

Clearly demonstrate significant gains in membership value to improve both member loyalty and retention.

BUILD A 360° VIEW

FULL LIFECYCLE MEMBERSHIP MANAGEMENT

  • Fully automate the membership lifecycle to streamline key processes like applications, renewals, upgrades and lapsed membership. 
  • Deploy powerful analytics to create a picture of member behaviour, track individual member activity and benchmark engagement levels. 

INTEGRATE

Break down data silos and bring all your systems together on one seamlessly integrated membership management platform.

INTEGRATE & CONSOLIDATE

SEAMLESSLY INTEGRATED WEBSITE & CRM

  • Adopt a single seamlessly integrated Microsoft-based Website CMS and CRM platform for business critical processes and functions.
  • Ensure seamless data integration with your other key systems like finance, learning management, fundraising and grant management. 

AUTOMATE

Automate business critical membership process, streamline operations and secure major efficiency gains.

AUTOMATE & STREAMLINE

AUTOMATE CRITICAL MEMBERSHIP PROCESSES

  • Fully automate the end-to-end membership journey from membership applications and renewals to upgrades and payments.
  • Optimise organisational process like pricing, marketing campaign delivery, event bookings, training, and accreditation management.

UNDERSTAND

Create a data-driven culture with business intelligence for all. Enable everyone at every level to make confident decisions using up-to-the-minute analytics.

MAKE SMARTER DECISIONS

MAKE SMARTER DATA-DRIVEN DECISIONS

  • Make smarter decisions, build better member relationships, and create meaningful membership experiences and content using data-driven insights.
  • Deploy powerful analytics to track key membership KPIs and create a picture of member behaviour and benchmark engagement levels.

Membership Website & Portal

Website and member self-service portal elements of the MemEx platform are developed using the proven Umbraco CMS, and will provide your members with demonstrable increases in membership value, whilst offering your organisation the ability to increase online membership conversion rates.

The platform enables you to create an engaging online presence, by tailoring content to individual preferences and offering comprehensive self-service management to your members.

Membership CRM

CRM elements of the MemEx platform are developed using the proven Microsoft Dynamics 365 solution. Dynamics 365 is a fully integrated customer relationship management system, configured by Wattle, to help membership organisations more effectively retain members and develop profitable and engaged relationships with them.

With a feature rich suite of membership management, marketing and customer service modules, Dynamics 365 provides a single platform for all staff to manage ongoing relationships with members.

THE WATTLE WAY ADDING VALUE

Digital transformation isn't just about delivering a technology project. Its about engaging in an ongoing process of improvement that adapts as your membership organisation evolves. We work with you strategically, as a virtual extension of your team, to help you understand your members needs and ongoing organisational requirements.

We are a trusted technology partner for many national and international membership organisations. Wattle have a proven ability and track record of enabling our clients to leverage the MemEx platform to help them acquire, engage and retain members. With our membership sector insight and technical expertise we ensure your technology investment continues to evolve, adapt and improve.

LEARN MORE ABOUT OUR APPROACH

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MEMBERSHIP WEBSITES

Wattle provide a hands-on strategic membership website development service that delivers tangible digital results and powerful online experiences. 

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TAILORED DEVELOPMENT APPROACHES

Through years of experience, we understand of the complex needs of membership organisations. No two organisations are the same and nor are development approaches.

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MEMBERSHIP CRM

Wattle have over 15 years’ experience delivering mission-critical Membership CRM projects. Our CRM consulting service is 100% focused on Microsoft Dynamics 365.

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DELIVERING CHANGE AT SPEED

With technology evolving more quickly than ever, delivering change on time and on budget is a must. The Wattle team have tailored their approach to deliver large scale change quickly.

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WHO WE HAVE WORKED WITH

Delivering MemEx throughout the membership sector

it's time to join our way of thinking.


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