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Overview

Membership organisation the CIM formed a long-term managed service relationship with Wattle to provide ongoing support and development for its complex Umbraco CMS and Dynamics CRM systems landscape.

For over 100 years, CIM has supported, represented and developed marketers, teams, leaders and the profession. They are the world’s leading professional marketing body with over 30,000 members worldwide, including more than 3,000 Chartered Marketers.

Complex Umbraco Website Estate

Following a thorough on-boarding exercise with Wattle, the CIM went live with their Managed Services Subscription - a bespoke blend of support, development and consulting services provide by Wattle.

The first order of business was to fully audit and map the Institutes complex systems architecture, comprising multiple Umbraco websites and portals along with the incumbent Dynamics CRM system.

Based on the findings reported via the system audit process Wattle were able to work in partnership with the CIM to:

  • Map the overall architecture of their Umbraco website estate.
  • Recommend key security, performance and architectural improvements.
  • Prioritise key technical and business issues for immediate resolution.

 

Ongoing Development Delivery

Working as both a virtual and onsite extension of the CIM's internal development function Wattle are now providing ongoing development and support services to the Institute. Our team, comprising a Scrum Master and Senior Umbraco Developers, are now:

  • Swiftly addressing existing support backlogs and development tasks.
  • Building a future development roadmap for the overall consolidation of the Umbraco estate.
  • Rationalising and improving fragmented user journeys across the CIM's complex website estate.

The partnership has enabled the CIM to reduce overall development costs whilst accelerating the deployment of business critical website functionality and addressing key technical issues across the estate.

Kerry Burn (CIO)

For over 100 years, CIM has supported, represented and developed marketers, teams, leaders and the profession. They are the world’s leading professional marketing body with over 30,000 members worldwide, including more than 3,000 Chartered Marketers. They believe marketing is the critical factor in driving long term organisational performance. Their mission is to create marketing advantage for the benefit of professionals, business and society.

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