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Enterprise Level Support

Wattle offer the level of support that you'd expect from a far larger global systems vendor. Our managed service subscriptions give you peace of mind, formal SLAs and the ability to pick up the telephone and call an expert when the need arises.

In addition to regular break / fix cover, our managed service include all the resources you’ll need to realise your objectives through a unique combination of technology, people and processes.

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Dedicated Helpdesk Function

Fully manned support desk handling 1st, 2nd and 3rd line requests open from 9am-5pm from Monday to Friday.

Proactive Technical Support

Telephone, online and remote access covering support requests relating to the use of your .NET website CMS or Dynamics 365 system and basic tasks.

Inclusive Development Resource

Leverage subscription hours to access development resources enabling your organisation to fast-track the development of new functionalities, install 3rd party plugins and deliver integration projects.

Inclusive Consultancy Services

Leverage subscription hours to receive expert assistance scoping requirements, mapping business processes, managing your systems and planning an overall roadmap and strategy for the future.

Ongoing System Training

Leverage your subscription hours to access training for new starters or to support existing technical staff as a second line service.

 

Inclusive Testing Resource

Leverage subscription hours to access testing resources and a comprehensive test suite to evaluate functionality developed against agreed requirements. 

 

Rolling Monthly Hours

Monthly subscription hours can roll over on a month by month basis within the duration of the subscription and can be offset against project work.

 

Discounted Day Rates

Clients on certain managed service subscriptions benefit from negotiated discounts on all additional chargeable project work.

 

Online Managed Service Portal

As a managed service subscriber, you'll have access anytime, anywhere to our online managed service portal where you can track your monthly hours allowance alongside usage statistics, so you remain fully informed about your engagement with Wattle.

  • Login anytime, anywhere for complete transparency.
  • Monitor monthly hourly usage including roll over.
  • Analyse hourly usage statistics and model future consumption.
  • Review all active and historical service cases.
  • Track time spent by Wattle on specific service cases.

 

Supporting Existing Systems

Wattle are happy to provide managed services to organisations with existing .NET website CMS and Dynamics 365 deployments who are looking for a higher quality of service.

We approach the on-boarding process with an initial phase of discovery, to familiarise ourselves with your systems, strategies and business objectives, followed by a full technical analysis of the website, CMS or CRM system. 

As part of the process, Wattle will handle all contact with your existing partner to ensure a smooth transition.

 

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Formal SLAs

Our Managed Service Subscriptions are subject to strict and formal Service Level Agreements that define how and when we respond to support cases, incidents and service requests.

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Subscription Options

Wattle will assess your overall ongoing support and development requirements, and work with you to define the optimum Managed Service Subscription type, both from a cost and resource perspective.

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Full Transparency

Managed Service Subscribers can track, to 15 minute increments, every single activity delivered by Wattle across their subscription so you remain fully informed regarding time consumption at all times.

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