It’s that time again. In late January 2021, Microsoft announced the next 6 months of enhancements planned for Dynamics 365 and the Power Platform, which underpins the CRM capabilities in our Membership Experience Platform – MemEx.
Microsoft has published its Dynamics 365 and Power Platform plans for 2021 Release Wave 1. Each year, Microsoft delivers new capabilities in two six-month release waves. The last wave was released in October 2020, bringing hundreds of new and updated features to Dynamics 365 and the Power Platform. Once again, this next wave will bring new functionality, rolling out from April 2021 until September 2021.
What's new in Dynamics 365 Sales?
Dynamics 365 Sales is adding automation and sequencing enhancements, as well as mobile app updates. These include enhancements to save time so sellers can focus on selling, to provide more access to data insights, and to enhance the mobile experience for sellers on-the-go. Look out for updates to automation and sequencing, Conversation Intelligence, and many exciting updates to the mobile app.
What's new in Dynamics 365 Marketing?
Enhancements focus on deeper personalisation to engage customers, more channels to reach customers with the right messages, and analytics to improve results and achieve your organisational goals.
What's new in Dynamics 365 Customer Voice?
Dynamics 365 Customer Voice expands the capabilities to collect feedback with prefilled answers, file upload support, drill-down question type, and customized survey headers.
Additional capabilities designed to improve survey response rate include pause and resume survey to enable users to complete a survey on a different device, automated survey reminders for recipients who have not filled out the survey, and over-survey management. Creating a follow-up action workflow is made easier with Power Automate survey response trigger.
What’s new in Power Apps?
Power Apps will introduce printing support, a "top ask from our maker community", and mixed reality capabilities for canvas apps. New features and improvements for model-driven apps, like MemEx, include:
What’s new in Power BI?
Power BI will expand integration with Teams while providing enhancements to both its Quick Create experience and advanced capabilities. Power BI Premium will offer customers a choice between per user and per capacity licensing options.
What’s new in Power Automate?
Microsoft are investing in many areas of Power Automate as part of the release plan including:
What’s new in Power Virtual Agents?
The wave brings improvements in the authoring experience with topic suggestions from bot sessions, image and video support, and new topic trigger management to improve your bot’s triggering capabilities.
If you have any questions about your current Dynamics 365 system, or the enhancements outlined in Wave 1, please contact us.
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