Our previous blog explored the new capabilities in Dynamics 365 Wave 1 to boost member engagement. Now, Microsoft has unveiled their plans for Wave 2, coming later in 2023.
The upcoming Dynamics 365 and Power Platform updates in Wave 2 promise even more ways for membership organisations to strengthen relationships and deliver value to members. With hundreds of features planned, Wave 2 represents a significant advancement of Dynamics 365.
Some of the most exciting we've highlighted for membership organisations include further enhancements to Dynamics 365 Copilot, new analytics between marketing and sales, and AI-powered productivity gains for member services teams.
This blog summarises the key features of Dynamics 365 Wave 2 that membership organisations should plan for.
Dynamics 365 Marketing is bringing major enhancements through AI-powered Microsoft Copilot features. This will enable marketing teams to easily deliver highly personalised, relevant messaging and campaigns to different member segments.
For member support, Dynamics 365 Customer Service brings new Copilot capabilities to speed up response times and resolution.
Dynamics 365 Customer Insights provides powerful new ways to unify member data and draw insights to inform strategic decisions.
Dynamics 365 Sales introduces AI-powered productivity features for account managers and sales teams.
In addition to the hundreds of feature updates, Microsoft has announced some notable name changes:
There are many more Wave 2 features that can benefit membership organisations - let us know if you need any advice on planning your Dynamics 365 deployment or upgrade.
Get in touch with us today