Careers: Support Engineer

Support Engineer
Our Support Engineers are responsible for...

What will you be doing?
TBC

• A degree in a science related subject that included software development as a module OR relevant industry experience.
• Outstanding written and verbal communicating skills as you will be answering centralised Service Desk phone calls, logging Incidents, Service Requests and queries raised by clients.
• A natural aptitude for problem solving and critical thinking skills as you will be carrying out initial Incident diagnostics, resolving with a first line fix where possible or escalating to other areas to resolve if necessary.
• An exceptional attention to detail as you'll be updating all records in a timely manner with associated information pertaining to the full life cycle of the support call.
• A strong sense of ownership as you ensure any calls that cannot be resolved by the IT Service Desk are allocated to the relevant team in a timely manner.
• The ability to develop good relationships with people internally and externally as you're in contact with customers regarding reported incidents and providing them with appropriate updates.
• A strategic mind to raise awareness of regular repeat incidents and the ability to work with software developers to mitigate against them, assisting with Trend Analysis and Problem Record investigations.

Career progression
We believe that education and training is critical and that Wattle should be a place where you gain more from working here than you give.

We want to ensure that every single person that joins us gains new skills, experiences and works on projects that are really making a positive difference. As such we provide clear educational paths and access to learning resources so that you can advance your knowledge and your career. The following table details our current curriculum by role grade.

Interested? 
We'd love to hear from you! Apply now by sending a covering letter and your CV to info@wearewattle.com