0117 9717547

The Institute of Residential Property Management

We are delighted to announce the successful launch of IRPM with MemEx, Wattle's flagship membership experience platform. This technology provides an integrated, end-to-end membership experience and has replaced a number of legacy systems within the organisation.

Integrated Platform Project Overview

The Institute of Residential Property Management (IRPM) is the leading professional body for residential property management professionals. They provide learning and qualifications to over 5,000 members, who serve the private, social, build-to-rent and retirement sectors, managing estates and developments across all tenures.

IRPM’s core aims are to raise standards across the property management sector, provide individuals with professional accreditations and assist practitioners in assessing job applicant capabilities.

IRPM are adopting our Membership Experience Platform, MemEx, to replace their existing ColdFusion CRM and ASP.NET CMS, to better support their business functions long into the future.

Wattle were selected as IRPM’s strategic technology partner to deliver an extensive transformation programme comprising discovery, member research, UI / UX, website build, portal development and CRM transformation. The programme aims to digitise many of IRPM’s core functions, creating significant efficiency gains across the organisation and improving member acquisition, engagement and retention at each stage of the digital journey.

The programme began with an extensive discovery phase, which enabled our project team to gain a critical understanding of the IRPM's culture, organisational needs and functional requirements across website CMS and CRM technologies. The implementation began with a gap / fit analysis of those requirements against the existing functionality on the MemEx platform. Requirements outside core MemEx functionality were then defined and delivered via additional development and configuration including:

  • Advanced CPD functionality enabling members to seamlessly learn, via online CPD training courses, and progress through IRPM’s qualifications framework.
  • Voucher codes providing unique discounts and offers to members across IRPM’s range of training courses and products.
  • A dynamic job listing board making it easy to keep up to date with the latest roles and job applicants.
  • Bundled products, making it easier to progress through training and earn new accreditations.
We are looking forward to working in partnership with IRPM in the longer-term to help them realise further cost savings and efficiency gains.

MORE CASE STUDIES

It's time to join our way of thinking.