Euroquartz manufacture quartz crystals and oscillators for various markets, including aerospace and defence. The company handles a large number of inbound new business requests and required a system to manage the end-to-end opportunity lifecycle to improve productivity and provide enhanced visibility over their open opportunities enabling them to close more business.
quotes and orders
customisation & workflow
sales life-cycle management
Helpdesk & Consultancy
Euroquartz have a large volume of inbound enquiries, ensuring that each request for a quote was processing in a timely manner and more importantly, followed up was critical. Wattle worked closely with the sales team to ensure that we fully understood the opportunity life-cycle and then implemented business processes reducing the total time it took to process a new quote.
Reducing the time it takes to turn around quotes is important but ensuring that each quote sent out is followed up is arguable more important, Wattle implemented a series of workflows to ensure that the system was chasing sales people to follow up on each quote generated within a predefined time frame and escalated any issues with performance to the management team.
Wattle are one of a handful of consultancies capable of developing a fully integrated solution, we are also Umbraco gold partners which enables us to develop stunning integrated websites that assist in lead generation and customer acquisition.