Microsoft Dynamics CRM in manufacturing

Sales opportunity life-cycle management for Euroquartz

Euroquartz manufacture quartz crystals and oscillators for various markets, including aerospace and defence. The company handles a large number of inbound new business requests and required a system to manage the end-to-end opportunity lifecycle to improve productivity and provide enhanced visibility over their open opportunities enabling them to close more business.

Key Deliverables

Opportunity Management

quotes and orders

Accounts & Contacts

customisation & workflow

Automated Processes

sales life-cycle management

Ongoing Help & Support

Helpdesk & Consultancy

Opportunity Management

Euroquartz have a large volume of inbound enquiries, ensuring that each request for a quote was processing in a timely manner and more importantly, followed up was critical. Wattle worked closely with the sales team to ensure that we fully understood the opportunity life-cycle and then implemented business processes reducing the total time it took to process a new quote.  

Automated Workflows

Reducing the time it takes to turn around quotes is important but ensuring that each quote sent out is followed up is arguable more important, Wattle implemented a series of workflows to ensure that the system was chasing sales people to follow up on each quote generated within a predefined time frame and escalated any issues with performance to the management team.  

Website development

Wattle are one of a handful of consultancies capable of  developing a fully integrated solution, we are also Umbraco gold partners which enables us to develop stunning integrated websites that assist in lead generation and customer acquisition.

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